Wish I could give zero stars. This was one of the worst salon experiences I've ever had. Hairdresser was running 40 minutes late, the cut was lop-sided and very bog standard. I rang the next day to complain about the lop-sided cut and was told to come in to get it fixed. Went in there, the hairdresser argued with me that it wasn't longer but not as thinned out. Firstly, it doesn't matter - they weren't symmetrical - and secondly, why argue with a customer you've already stuffed around? Francos certainly did not deliver a standard of service befitting of the salon price tags they charge. Would have probably been better off at Just Cuts.